Privacy policy

PRIVACY POLICY Last Updated: 2 June 2026

This Privacy Policy describes how Yuki Resins (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from yukiresins.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. DATA CONTROLLER For the purpose of applicable data protection laws (including the GDPR and UK GDPR), the data controller of your personal information is: Yuki Resins. Address: West Parade, Bexhill, East Sussex, United Kingdom. Contact: yukisatojiresins@gmail.com

2. PERSONAL INFORMATION WE COLLECT We collect personal information directly from you, automatically through your interaction with the Services, and from third parties.

  • Contact & Shipping Details: Name, shipping address, billing address, email, and phone number.
  • Payment Information: Credit/debit card details and transaction history (processed securely via Shopify Payments and PayPal).
  • Technical Data: IP address, device information, and usage data via cookies. We utilize industry-standard tracking tools, including the Meta Pixel and TikTok Pixel, to analyze Site traffic and optimize our advertising effectiveness based on user interactions.

3. HOW WE USE AND DISCLOSE PERSONAL INFORMATION In order to fulfill our contract with you and provide the Services, we share your information with:

  • Shopify: Our primary e-commerce platform provider.
  • Logistics and Fulfillment Partners: We disclose shipping information to international third-party fulfillment centers and carriers (e.g. YunExpress, Royal Mail, USPS, Evri, Yodel, DHL) to ensure the delivery of your orders.
  • Service Communications: We use your contact information to provide proactive order status updates and shipping notifications. This is essential to ensure transparency regarding delivery timelines and to fulfill our service commitment to you.
  • Fraud Prevention Agencies: To protect our store and your payments from unauthorized or malicious transactions.

4. INTERNATIONAL TRANSFERS As we serve a global audience (USA, EU, UK, Australia, LATAM), your personal information may be transferred to and processed in countries outside of your residence, including the United States and regions where our fulfillment centers operate. When we transfer data outside the UK or EEA, we rely on recognized mechanisms such as the UK International Data Transfer Agreement (IDTA) or the European Commission's Standard Contractual Clauses (SCCs).

5. DATA RETENTION We retain your personal information only for as long as necessary to provide you with our services. However, we are required to retain certain information to comply with our legal and regulatory obligations (such as HMRC tax requirements). Standard transaction data is retained for a period of 6 years in compliance with UK tax and commercial regulations.

6. YOUR RIGHTS (UK GDPR, GDPR & CCPA) Depending on your location, you have rights including:

  • Right to Access: Request a copy of the data we hold.
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements).
  • Right to Object: Object to processing based on legitimate interests.

To exercise these rights, please contact us at yukisatojiresins@gmail.com.

7. SECURITY We implement industry-standard security measures (SSL encryption) to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use secure passwords and contact us immediately if you suspect any account compromise.

8. COMPLAINTS If you are a resident of the UK and have concerns about our data processing, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. EEA residents can lodge complaints with their local Data Protection Authority.

9. CONTACT For any questions regarding this policy or your privacy rights: Email: yukisatojiresins@gmail.com