Terms of service

TERMS OF SERVICE Last Updated: 2 June 2026

This website is operated by Yuki Resins. Throughout the site, the terms "we", "us" and "our" refer to Yuki Resins. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. ARTISANAL PRODUCTION & MADE-TO-ORDER NATURE All our products are crafted upon order. Due to the artisanal nature of our items, which involves specific design, crafting, and a mandatory curing process to ensure material stability and quality, each piece requires a dedicated production timeline. By purchasing, the customer acknowledges that they are buying a handcrafted, made-to-order item, not a mass-produced stock product.

2. ESTIMATED TIMELINES & FULFILLMENT EXPECTATIONS Due to the high viral demand and the meticulous handcrafted nature of our resin lamps, our current production queue is extended. To maintain our quality standards, the following mandatory timelines apply to all current orders:

  • Processing & Creative Design: 3–5 business days.
  • Handcrafted Production & Curing Phase: Up to 15 business days.
  • International Shipping & Logistics: 8–12 business days.

Total Delivery Window: By completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 30–35 business days. Given the current volume of orders, we do not guarantee "expedited" delivery. A delay within this 35-business-day window is a standard part of our artisanal process and does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. VISUAL REPRESENTATIONS & AI ASSISTANCE We use high-end digital technology and AI-assisted creative previews to showcase the artistic potential and aesthetic details of our products on the Site. These images are for illustrative purposes. While we strive for 100% accuracy, the final physical product may have slight variations in texture, finish or colour tone due to the artisanal manufacturing process.

4. ORDER CANCELLATIONS Once an order is placed, it enters our automated processing system.

Cancellations: Permitted only within the first 12 hours of purchase.

After 12 hours, the item enters the "Production & Curing Phase," materials and labour costs are incurred, and the order cannot be cancelled. Customers must wait to receive the item and then follow our Return Policy.

5. RIGHT TO CANCEL ORDERS (PRICING & LOGISTICS) We reserve the right to refuse or cancel any order. This includes, but is not limited to:

  • Errors in pricing or descriptions.
  • Extreme logistical costs to specific remote regions that exceed the feasibility of the sale. In such cases, a full refund will be issued immediately.

6. CUSTOMS, DUTIES AND TAXES For most major destinations (USA, EU, UK), taxes and duties are included in the final checkout price. However, should any unforeseen local customs charge arise based on specific regional laws, the recipient remains the importer of record and is responsible for such charges.

7. GOVERNING LAW & JURISDICTION These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved exclusively in the Courts of England and Wales.