Terms of service

TERMS OF SERVICE
Last Updated: 1 June 2026

This website is operated by Yuki Resins. Throughout the site, the terms "we", "us" and "our" refer to Yuki Resins. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. ARTISANAL PRODUCTION & MADE-TO-ORDER NATURE

All our products are crafted upon order. Due to the artisanal nature of our items, which involves specific design, crafting, and a mandatory curing process to ensure material stability and quality, each piece requires a dedicated production timeline. By purchasing, the customer acknowledges that they are buying a handcrafted, made-to-order item, not a mass-produced stock product.

2. ESTIMATED TIMELINES & FULFILLMENT EXPECTATIONS

Due to the high viral demand and the meticulous handcrafted nature of our resin lamps, our current production queue is extended. To maintain our quality standards, the following mandatory timelines apply to all current orders:

Processing & Creative Design: 3–5 business days.

Handcrafted Production & Curing Phase: Up to 15 business days.

International Shipping & Logistics: 8–12 business days.

Total Delivery Window: By completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 30–35 business days. Given the current volume of orders, we do not guarantee "expedited" delivery. A delay within this 35-business-day window is a standard part of our artisanal process and does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. VISUAL REPRESENTATIONS & AI ASSISTANCE

We use high-end digital technology and AI-assisted creative previews to showcase the artistic potential and aesthetic details of our products on the Site. These images are for illustrative purposes. While we strive for 100% accuracy, the final physical product may have slight variations in texture, finish or colour tone due to the artisanal manufacturing process.

4. ORDER ACCEPTANCE

When you place an order on Yuki Resins, you are making an offer to purchase. Yuki Resins reserves the right to accept or decline your order at our sole discretion. Your order is not accepted until we confirm acceptance and your payment has been received and processed. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time the order was placed.

5. ORDER CANCELLATIONS

Once an order is placed, it enters our automated processing system. Cancellations: Permitted only within the first 12 hours of purchase. After 12 hours, the item enters the "Production & Curing Phase," materials and labour costs are incurred, and the order cannot be cancelled. Customers must wait to receive the item and then follow our Return Policy.

6. RIGHT TO CANCEL ORDERS (PRICING & LOGISTICS)

We reserve the right to refuse or cancel any order. This includes, but is not limited to: Errors in pricing or descriptions. Extreme logistical costs to specific remote regions that exceed the feasibility of the sale. In such cases, a full refund will be issued immediately.

7. TITLE & RISK OF LOSS

Once we transfer products to the shipping carrier, title and risk of loss passes to the customer. Yuki Resins is not responsible for loss, theft, damage, or delay occurring after the carrier has accepted the parcel for transport. Disputes regarding parcels after dispatch must be resolved with the relevant carrier or, where applicable, under the terms of any Shipping Protection add-on purchased at checkout.

8. CUSTOMS, DUTIES AND TAXES

For most major destinations (USA, EU, UK), taxes and duties are included in the final checkout price. However, should any unforeseen local customs charge arise based on specific regional laws, the recipient remains the importer of record and is responsible for such charges.

9. INTELLECTUAL PROPERTY

All content on this site, including but not limited to product designs, photography, video, text, graphics, the Yuki Resins name and logo, and the design, selection and arrangement thereof, are owned by Yuki Resins or its licensors and are protected by UK and international intellectual property laws. You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. Unauthorised use may result in legal action.

10. RELATIONSHIP WITH SHOPIFY

This store is powered by Shopify. All sales and purchases you make in our store are made directly with Yuki Resins, not with Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Yuki Resins, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases with Yuki Resins.

11. GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved exclusively in the Courts of England and Wales.

12. CUSTOMER ACCEPTANCE & ACKNOWLEDGEMENT

By completing checkout on yukiresins.com, the customer expressly confirms that they have read, understood, and accepted in full: these Terms of Service, the Returns, Refunds & Warranty Policy, the Shipping Policy, and the Privacy Policy. The customer acknowledges that all timelines, eligibility conditions, evidence requirements, non-returnable item exclusions, and dispute-resolution procedures set out in those documents are binding on the transaction.

13. PRE-CHARGEBACK CONTACT REQUIREMENT & FRIENDLY FRAUD

By placing an order, the customer agrees to contact Yuki Resins customer service first by email at yukisatojiresins@gmail.com and allow a minimum of seven (7) business days for direct resolution before initiating any chargeback with their bank or payment provider. Chargebacks filed without prior good-faith attempt at direct resolution, or filed for parcels with a confirmed courier delivery scan to the customer's order address, may be classified as friendly fraud and contested with the customer's payment provider with the courier delivery evidence and the customer communication record submitted in defense. Where a chargeback is ruled in Yuki Resins' favour, Yuki Resins reserves the right to pursue the customer for the chargeback fee of £10 GBP or local equivalent, administrative costs, and any associated recovery costs, and to report the customer to fraud-sharing networks (Verifi, Ethoca, Disputifier) and to the relevant consumer fraud authorities where applicable.

14. NO PARTIAL REFUNDS

No partial refunds are issued under any circumstances. Where a return is approved under the Returns, Refunds & Warranty Policy, resolution is either (a) full refund upon receipt of the returned item in eligible condition, or (b) no refund and item kept by customer. Negotiated partial refund offers are not entertained.